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Why do low level CSRs think they have to make up stuff? I got a notice that my student loan trends had changed so I log in and find that, yes, my payments have gone down. The problem? The next payment went up $100 before doing to the new payments. I called in and asked for an explanation and she kept telling me I was interrupting her and to let her explain. I was interrupting, her explanation was rubbish. I let her finish and told her it was a load and to put me through to a supervisor. She kept talking, while agreeing to switch me over but never actually trying to put me through. She accused me of being rude when I pointed out she wasn't letting me talk to a supervisor and, just before disconnecting with me, muttered "sheesh".
I told the supervisor what the girl had said and told her I was being rude, but that she was, as well, and shouldn't make up stories to tell customers. The supervisor looked at my account and said "that isn't the right payment amount, there is a glitch somewhere." So, vindicated on my next payment, at least. She fixed the amount and noted it in file. I think Beatrice was going to get "talked to", as well.
Seriously, to tell someone that, because the company redid my terms, they could raise one payment 'significantly' then lower the rest, without giving warning of such, just doesn't make sense.
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