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Originally Posted by Purple Lady
Since it seems like no comments are appearing on the blog, I sent an email to feedback@kobo.com with the following comments:
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Here is my feedback for the new Kobo website.
New site likes - can search for books that I can use coupons with and the site loads much faster. That's about it.
New site dislikes
• Lack of information in the book results - used to see format, genre, author, series info, publisher and publish date in the book results list. Now there is just a big thumbnail, title and price - to get any more information I have to go to the book details. Is it possible to make the results presentation a choice - either thumbnails only or more details?
• The author was presented in the book results as a link to click on and get all books by that author - now to get that I have to go to the book details.
• The series info was presented in the book results as a link to click on and get all books in the series - now I don't see series info anywhere.
• There is no information on format anywhere now - if I buy a book and the format is one I cannot use, am I just out of luck or will I get a refund?
• Book thumbnails are too big and are different sizes giving the results list a very uneven and difficult to follow look.
• The scrolling books at the top are very distracting - please make them stop!
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Here is the response I got:
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Thank you for contacting Kobo Customer Care. We are sorry to hear that you dislike our new website page. However, please be informed that we are still workingon making the website page better for our customer and will take your suggestions to our development team. Please be informed that you would not be able to see the file format of the books. However, you would be able to see the devices that they can be applied to.
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I sent this response back:
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Your web site does not always show correctly what devices that the book can be used on. The book "Bushman Lives!" shows on your site that it can be read on desktop and ereaders but it cannot - would I get a refund for it? In at least one case the customer did not get a refund and had to file a dispute with her credit card company. The link for the book is http://store.kobobooks.com/en-US/Books/bushman-lives. I can understand that my other comments were simply personal likes and dislikes that made the site not user friendly for me, but everyone needs to know what format a book is in order to buy it.
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Here is the thread that had a problem getting a refund for the book
I cannot believe that they don't think the format is needed! But it does seem that some in Kobo CS are giving different answers.