Quote:
Originally Posted by DNSB
It sounds as if you have already tried most of the possible solutions and the problem is internal to your Mini. At this point, I'd suggest a replacement unit is your best solution.
If you purchased the Mini from a local retailer, you may still be within their warranty/exchange period -- around here, it seems to be 2 weeks to 30 days for the brick and mortar stores after which they refer you to Kobo though the local Target seems to have the shortest time at 1 week.
As you mention Kobo customer service in Canada, that suggests you are outside Canada and should be talking with Kobo about a warranty replacement unit.
Good luck.
Regards,
David
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Thanks for your reply. I am in Melbourne Australia and I purchased the mini from a local company on line. I will contact them for a replacement unit.
Regards
Roger