Quote:
Originally Posted by Transonic
I received my new Kobo Mini ereader last Monday 29/7/2013. As soon as I plugged it into my computer the Kobo desktop said it could not connect to the reader and Windows said the disk needed formatting before it can be used. I have been in contact with Kobo C/S in Canada and nothing they suggested worked (factory reset, different cable, different usb plugs and 3 different computers) I wondered if any one else with this problem has been able to solve it? Maybe there is some thing else I can try. I have a Kobo Touch for 2 years and a Kindle 4 and both work perfectly with my computer.
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It sounds as if you have already tried most of the possible solutions and the problem is internal to your Mini. At this point, I'd suggest a replacement unit is your best solution.
If you purchased the Mini from a local retailer, you may still be within their warranty/exchange period -- around here, it seems to be 2 weeks to 30 days for the brick and mortar stores after which they refer you to Kobo though the local Target seems to have the shortest time at 1 week.
As you mention Kobo customer service in Canada, that suggests you are outside Canada and should be talking with Kobo about a warranty replacement unit.
Good luck.
Regards,
David