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Old 08-02-2013, 12:59 AM   #2
DNSB
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Posts: 46,432
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Join Date: Jul 2010
Location: Vancouver
Device: Kobo Sage, Libra Colour, Lenovo M8 FHD, Paperwhite 4, Tolino epos
Quote:
Originally Posted by Transonic View Post
I received my new Kobo Mini ereader last Monday 29/7/2013. As soon as I plugged it into my computer the Kobo desktop said it could not connect to the reader and Windows said the disk needed formatting before it can be used. I have been in contact with Kobo C/S in Canada and nothing they suggested worked (factory reset, different cable, different usb plugs and 3 different computers) I wondered if any one else with this problem has been able to solve it? Maybe there is some thing else I can try. I have a Kobo Touch for 2 years and a Kindle 4 and both work perfectly with my computer.
It sounds as if you have already tried most of the possible solutions and the problem is internal to your Mini. At this point, I'd suggest a replacement unit is your best solution.

If you purchased the Mini from a local retailer, you may still be within their warranty/exchange period -- around here, it seems to be 2 weeks to 30 days for the brick and mortar stores after which they refer you to Kobo though the local Target seems to have the shortest time at 1 week.

As you mention Kobo customer service in Canada, that suggests you are outside Canada and should be talking with Kobo about a warranty replacement unit.

Good luck.

Regards,
David
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