Quote:
Originally Posted by sash
Hi, I tried charging it with a phone charger, and with a different usb cable, using a different port. It appears to be charged, as the blue power led light comes on.
Anyhow, the factory reset technique I was following is:
"Hold the power switch in the off position for at least 10 second. You won't see any screen changes when you do this. The hold the light switch down while turning it on. The LED near the switch should start flashing. When it does, release the switch"
As said before, the blue light just goes on for 8 secs, then back off.
Re the frozen screen, it's stuck displaying the page of the book I was reading. There are no funny lines to indicate some sort of breakage. The quality is as per normal, though the background grey is perhaps a fraction darker than usual.
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Hardware factory reset for Glo and Aura HD.
Step 1: Hold the power switch in the off position for 15 to 20 seconds. This is to ensure that it is turned off. Longer doesn't hurt.
Step 2: Release the power switch.
Step 3: Press the light switch and hold it until step 5.
Step 4: Slide the power switch until the LED turns on and release it.
Step 5: Wait until the LED starts rapidly flashing (discoing) and release the light switch.
Hopefully, your device display will show that it is now doing a factory restore.
An alternative is to replace step 4 with:
Step 4a: Press the pinhole reset switch until the LED turns on and release it.
For the Touch, replace the light switch with the home switch.
Good luck!
Regards,
David