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meeera · 08-01-2013, 04:10 AM

If it froze while charging and hasn't been seen since, it's worth double-checking the old canard - a dud USB charging cable or port. Try a different cable in a wall charger for a few hours, if you haven't already. Also, what exactly is showing on the screen? If anything can you post a photo? A few "frozen" screens are smashed devices.

eta: sorry, just realised you said it was seen after that! Still, it's worth trying anyhow.

Also, are you making sure you pull, hold for ten seconds, and release the power button before you do the factory reset procedure? If the device is on (but it's not changing the screen because of the freeze), you have to turn it off before it will reset.

08-01-2013, 04:10 AM	#5
meeera Grand Sorcerer Posts: 5,836 Karma: 68407974 Join Date: Dec 2011 Location: Australia Device: Kobo Libra 2, iPadMini4, iPad4, MBP; support other Kobo/Kindles	If it froze while charging and hasn't been seen since, it's worth double-checking the old canard - a dud USB charging cable or port. Try a different cable in a wall charger for a few hours, if you haven't already. Also, what exactly is showing on the screen? If anything can you post a photo? A few "frozen" screens are smashed devices. eta: sorry, just realised you said it was seen after that! Still, it's worth trying anyhow. Also, are you making sure you pull, hold for ten seconds, and release the power button before you do the factory reset procedure? If the device is on (but it's not changing the screen because of the freeze), you have to turn it off before it will reset. Last edited by meeera; 08-01-2013 at 04:12 AM.