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Thanks. Good to know factory reset is still available. Yes, I've tried this reset for various time lengths. When the power switch is pulled, the blue light always stays on for about 8 secs. But nothing happens. The screen is still frozen on the book I was reading. I'm wondering, does are there any more radical solutions I could try? Plus if my mac can't see the reader, is it still possible other operating systems might? Cheers
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