Quote:
Originally Posted by tribble
What many people forget is how these brakages happen. You twist or drop te device and everything looks fine. There is only a tiny hair fracture in the glass layer. Later, when the devce is lying around and the temperature changes, the tiny fracture grows and you can see it with your own eyes. So while i dont want to say, that it is impossible, that some screens might break due to faulty installation (i have no way to prove or disprove this), i must say, it is definately not an obvious Bookeen manufacturing problem.
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The question is how long time it can take from the drop to when you see it broken? What if Bookeen dropped it while packing or if Fedex dropped the package? The point is that it is very hard to know for sure if the customer is honest and claim that he did not do anything improper (if the customer is dishonest he know for sure...). And in these cases if the problem happen inside of 6 month it is the selller that have to show that it is not a manufacturing problem or a delivery or packaging problem (it was dropped).