Quote:
Originally Posted by jersysman
This is why I like dealing with Amazon. Their CS is a lot better and if something was not what I expected on an ebook I bought, even formatting errors, they would most likely take the book back and refund the money unless this behavior was habitual. Good CS goes a long way to making reputation for a company and bad CS goes even further the other way.
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Of course, Amazon is notorious for having literally taken ebooks back, having gone into customers' Kindles back in 2009 to delete books (Orwell's "1984" and "Animal Farm") the company had no right to sell in the first place. Amazon can see what you have stored on your Kindle when you have the wireless or 3G radio on. So, unlike the situation the OP is commenting on, Amazon is an ebook vendor which is less likely to find customers trying to steal digital content by claiming that purchased materials are incompatible with the customers' devices.
Legally, I believe the situation here in the US is the same as in Australia with regards to representations of an item's serviceability: if the vendor claims it will work on a certain device, and it doesn't, the vendor must take the item back and refund the customer's money.
I would do a credit card chargeback.