Quote:
Originally Posted by BWinmill
A much better comparison would be buying a computer from a consumer electronics store or office supply store, where many details about the product aren't listed. If a consumer doesn't ask about those details, it is the consumer's fault for not doing due dilligence.
|
Different countries and different expectations, perhaps? Here, if a product is described to the consumer as being suited to a purpose that it isn't suited for, the customer is entitled to a full refund.
Or perhaps it's just different personalities. We seem to have an interesting split here: there are those who believe the seller should describe their products fully up-front, and there are those who believe the onus is on the purchaser to either guess at what the product is, or chase around a variety of sources to figure it out.
Either way, though: when the seller
has failed to describe the product clearly up-front (and, in this case, described it outright wrongly), and a customer is unhappy about that, I don't think that the best approach to customer service involves basically saying "yar boo sucks we've got your cash now so you can just nick off". Especially when their competitors will offer a refund no questions asked for up to (a week? I'm not sure) from purchase.
But hey, ultimately it's up to them what attitude they take to clear, accurate product description; no-one's going to court for five or ten bucks. But I know who I won't be buying from next, and I hope I may have saved someone here from the same trouble.
ETA: Huh, how did that giant Adobe PDF picture get into my first post? Is that some sort of automated thing? It's nothing to do with me.