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@jgoguen: I'm with you on this. While they don't officially support my efforts with calibre and the Kobo devices, they have never blocked me. They have answered my occasional questions and have supplied some info unprompted. They have also fixed bugs I have reported purely because of what I saw while looking at the database while working with calibre. And I can think of at least one bug that they have fixed that only happened with sideloaded kepubs.
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