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No offense Ken, but because one reader is less picky about adhering to a standard that another might, does not necessarily make the second reader worse. However, I can see from a user standpoint why one might feel that way based on it's reaction and utility. I'm pretty sure their attitude was ultimtely, "well, our books are going to meet the standard, if sideloaded books don't that's not our fault..." I suppose it might be a little unfair to assume they are going to be able to process anything that ends in epub, but they could be a little more graceful about it when they can't.
My biggest gripe with Kobo software is probably lousy error handling and reporting. If you're not going to make it bulletproof at least let us know what the problem is so we can try to work around it... To me the success and manner of error handling is one of the most obvious indicators of the thought that went into a piece of software.
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