[crich70]

Originally Posted by gamba66

Hey guys,

I am actually the one who found out about these ECTACO profiles, many of you may wonder why I even did that. I actually wanted to buy the JBC2 but I wanted to inform myself about it beforehand and also them because of warranty and so on.. I really had some horrible first-hand experiences with that Company (just asking for info about the JBC2 via email) and in conclusion I would say these people are not only dumb but borderline criminal!

In Germany atleast you can send a product back for 2 Weeks if your unsatisfied and the product is in the same condition and you receive your money back. I have read countless reports of ECTACO not only refusing the return delivery but completely ignoring E-Mails and of coruse not refunding. Also many Customers reported when their Product broke even during Warranty time, instead of repairing the reader, they offer a "discount" for you to buy a new one.

I was very close to buying the JBC2 but besides it being a horrible product in itselve, ECATCO really made a very bad impression on me. I am shocked that anyone buys from them! I just think its fair that people should find out about their dubious way of making business so it saves them alot of money and trouble.

I even found out that the User LuBib (and probably also Kriss777) is in fact the "Product Manager" Greg Stetson of ECTACO. So he is not just some small employee

Spoiler:

I digged a little deeper and found some obvious evidence that LuBiB wasn't only an Employee but actually the Product Manager of Ectaco Greg Stetson.

Please take a look at this. In this Thread LuBiB states that he made a Video Review for the Jetbook.



Listen closely to his way of speaking..

Now if you look at that youtube channel there are 8 other videos, 6 of which directly relate to Ectaco.

If you look at CES 2010 Ectaco or Ectaco ER900 Video, LuBiB a.k.a Greg Stetson refers to himself as "Chris/Kris Anderson".

If you look at the ECTACO Youtube channel you will find some Videos where Greg Stetson introduces the Jetbook Color for example: Jetbook Color

Now compare this to the Video that LuBiB has posted! Also one could think that the Kris777 account also belonged to him, since he refers to himself as "Chris/Kris Anderson" (he only says it in the videos)

This video describes Greg Stetson role at Ectaco

I think it is a scandal that Greg Stetson, the product manager of ECTACO, gives himself fake identities to push the products of his company, this clearly just shows what a dubious and borderline criminal company ECTACO is in the End!

Here is also my original post:

Spoiler:

Hello,

I have come to this forum as an Ereader Enthusiast, I have been thrilled to find out about the possibilities E-Ink delivers while also accounting it's limits (flashing, ghosting and static content).

When I heard about Color E-Ink I was excited at first but the only product that came to the market until now is from a Company called Ectaco in the form of the Jetbook Color 1 and 2. Thanks to this forum and many honest User experiences I could draw myself a pretty complete picture of how this product would be and came to the conclusion that the Jetbook Color (1 or 2) is a disaster at any pricepoint, but even more so at 400$ to 500$. Also while reading about customer experiences with Ectaco I noticed many people having even trouble returning their products in the law-regulated time of 2 Weeks usually, Ectaco would just ignore E-mails or even send the products back. Thanks to this forum and also sources of customer reviews (such as amazon) it is obvious for me Ectaco is a very dubious company with very questionable business strategies. And I also know this because I have had some first-hand experience with them asking about their products and special deals!

While reading the Ectaco forums I couldn't stop but notice some certain users, who had a consistency in positive opinions about the products from Ectaco. But not only that, they even had some very obvious advertisements for their products and that not only once but very often, of course only for Ectaco. Obviously, this doesn't only abuse Mobileread as a place for very direct advertising but also distorts public opinions about the Ectaco products, since they at no point ever indicate that they are from ectaco or stand in any relationship to them.

This makes my opinion of the company even worse but also leads me to the question:


Is it allowed to use mobileread forums as a direct advertising platform and even distort opinions from customer reviews?

I thought forums are used from customers for opinions and reviews and if people from companies are here, they state that so and give support and help. But what these Users do is manipulate opinions and try to sell products directly by posting links to "special offers"

So that you can make your own opinions, here is a quote from one of my previous posts, reacting to one of these "employees":

Spoiler:

Here is the relevant thread: https://www.mobileread.com/forums/sho...=208488&page=3

In conclusion I just want to warn people about this Company because.

1. ECTACO doesn't have any customer service (dont accept returns, don't repair and basically don't reply to any e-mails only if its in their interest)

2. They use fake accounts to promote themselves on forums (not just this one also others such as a large russian community, dunno if I can name it)

3. They fake youtube video reviews of their products and give themselves even fake names.

I hope you are warned.

It sounds in some ways like a computer co. I bought a laptop from yrs ago. I had a problem well before a yr had gone by (the cd/dvd drive ceased to work) and I never could get any customer service for it. Nor was I the only one that had trouble with that particular model of laptop.