|
Earlier 3G kindles did allow 3G web browsing. I forget if they changed that with the Touch or the Paperwhite but it's no longer true. I think this is fairly widely known and it is stated on the product page pretty plainly.
I can understand your frustration. That product page is so large it's really difficult to read everything on it and it's easy to miss something. I'm sure you're not the first person to make that mistake.
Add to that a poor understanding of a moderately complex issue on the part of the CS rep and it gets more frustrating. You might want to notify Amazon about this. I suspect they'd like to know.
The problem with calling Amazon liars is that they have a long history of dealing honestly with their customers. If you had said this in similar circumstances about any other company it would probably seem like intentional information. But long time Amazon customers have had too many experiences with them going out of their way to keep us happy.
For example, when I lent my older Kindle to a neighbor so she could read a book she returned it with the screen badly scratched. It was still in warranty but this obviously wasn't a defect and I had no thought of getting a warranty replacement. I called and explained the circumstances, hoping for a discount on a replacement, but they said no discount. They'll just replace it under warranty. I explained again that it was damaged by someone mistreating it but the CS rep insisted that she wanted to replace it. And she overnighted the replacement even though I said there was no rush. I was reading on my Paperwhite.
When you get this kind of treatment over and over and over and they make a mistake at some point, it looks like a mistake where it might look like intentional misleading from some other company.
Also, what you did get, while it may not meet your needs, is an excellent ereader at a great price. And if it won't do, it's the easiest thing in the world to return.
Barry
|