Quote:
Originally Posted by rayhigh
The rules of the forum aren't mine to argue. However, I take issues with your statement: "I see no reason for an individual to provide some other a non-kobo link." Hmm, there are many good reasons. While I have enjoyed my Kobo devices over the last couple of months, I found the italics as bold bug in most of the fonts to be absolutely atrocious, and I wanted it fixed immediately. I see no reason I should have to wait while Kobo twiddles its thumbs distributing what, IMO as a former software QA analyst, to be level 1, priority bugfix. I was amazed to discover that this has apparently been a bug for longer than several months? Boggling. Here is the two part tweet I sent their CEO on July 12th:
"Love ur devices, BUT there are many longstanding bugs in the firmware, e.g., epubs using many fonts show bold instead of italics. When will basic functionality like the font problem be fixed? This bug has been reported numerous times."
Simultaneously, I tweeted Kobo Help the same thing. They replied: "The format of the files are provided by the Publishers. We appreciate your feedback & we'll forward it to our Content Team."
Which was an idiotic answer. I replied:
"Yes, but the Kobo firmware interprets them INCORRECTLY. Of all the readers in the marketplace, only Kobo has this issue. Fix it!"
They replied: "We'll be happy to forward this information to our Development Team. Thank you."
Finally, I replied: "@KoboHelp Yeah, where they will then proceed to do nothing."
They didn't reply further. I'd like to think a little public embarrassment motivated them to get their rears in gear....  |
You sure that conversation was a real person and not with a bot? Like some of the online help is?
That sounds exactly like a bot response to me.
regards
Jack