Quote:
Originally Posted by thorn
hm. when i submitted my order, the webpage told me that it had been successfully submitted, and that i would receive an email confirmation when it shipped. this was just under the wire for getting the $39.99 price on the mini. it had been 'out of stock' for some time, but was suddenly available on thursday, and when i confirmed the order and put in my credit card info, the bargain price was confirmed. thing is, back when it was out of stock, there was a link for logging in to be notified when it becomes available again. logging in resulted in being logged in. nothing else. no form to request notification -- nothing. and the odd thing about the supposed order (which i do hope was real), was that i was never prompted to login. ever.
i asked customer service about this thursday evening, and was promised a reply in 24-48 hours. well, that's over, and still nothing.
so i have no idea now what to expect.
anyone else have more experience ordering actual objects from kobo? is this normal for their process? it seems messed up to me. it's neither rocket science, nor very expensive, to set up an automated system that generates and emails to the customer an order summary. unless they enjoy losing orders, and having no idea in what sequence they were placed...
maybe my expectations are unreasonable here?
??
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I think orders of devices are not linked to your kobo account, so you don't need to be signed in to order, especially since no info about a device order would come up, even if you had been signed in. Weird? yes. But the account is solely for ebooks, not ereader purchases.
I think most people who submitted an order eventually got their device or finally successfully cancelled their order (due to impatience or disliking having no information but having their credit card charged before the device was actually shipped). But many people spent a lot of time harrassing kobo in the meanwhile (not a judgement...harrassing is fine if not all that productive in dealing with ordering from kobo). Based on what happened during the release of the Aura HD, my own opinion would be to just wait it out. Especially if you are the US. They outsource the orders (and the ordering itself apparently), so have little to no information from the time you order until you get the device. This is just based on reading about people's experiences here on MR.
Unless you have a time-sensitivity issue or you just aren't patient, waiting seems to have the most success and least aggrovation.