Thread: Months of Runaround From KDP Support: Font Embedding Fails...HELP!
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Old 07-19-2013, 08:47 PM   #30
Hitch
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Quote:
Originally Posted by Mathew Reuther View Post
Susan, <snip>

I converted via Calibre and uploaded the file to KDP. The following message was displayed:

Unsupported file format!

Your file is in an unsupported format. Please save your file in one of our supported formats and upload again. Refer to our formatting guide for more information.

A quick look at their supported formats:

Word (DOC or DOCX)
HTML (ZIP, HTM, or HTML)
ePub (EPUB)
Plain Text (TXT)
Rich Text Format (RTF)
Adobe PDF (PDF)

And, of course, they accept .mobi, though they do not list it.
Matthew:

Yeah, AZW3 isn't supported in any event for intake. This is a Calibre-ization thing.

Just to confirm, your issue (we've seen other font issues recently, which is why I'm asking this) is that once unpacked, even in the kindlegensrc.zip file, the font files are actually GONE, is that correct? Not simply not displaying?

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