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Before giving up and contacting Amazon you could try leaving it plugged into a charger overnight (and make sure it's a wall charger, not plugged in to your computer via USB as it doesn't charge as well and can in fact drain the battery when your computer goes into sleep mode).
There have been a few posts from people who have just about given up having tried a couple of long charges & reboots to not avail, but on a long overnight charge of say 10-12 hours it suddenly comes back to life after a few reboots (and perhaps keep it plugged in to the wall charger while doing the reboots?). So it's worth a try.
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