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Well, obviously they're still around with another - tempting - device.
However, they answered my request and wrote something along the lines that they had batteries now and would repair my device "real soon now".
Still I think more than two months of waiting without notice an abysmal customer experience. For me it's the second contact to iRex customer support - the first contact was the same.
This will keep me from buying the new, bigger device until I know whether it is so much better than the plastic logic one that it's worth experiencing the iRex customer service again.
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