Quote:
Originally Posted by them
Thanks for the reply, but as I mentioned in the description of the problem I have already tried a basic reset (Kobo Mini FAQ calls paperclip-in-the-hole a basic reset, see here: http://www.kobo.com/help/kobomini/re...id=3733&type=3). It did not help.
Furthermore, I have noticed that not only is Factory Reset button greyed out, Sign Out button is also greyed out. |
So is the device still logged in to the previous owner's account?
This almost sounds like some sort of shop demo device, where some options are disabled to stop people messing up the device while playing with it in the shop. If the firmware has this sort of option then it might be of interest to others who want to prevent their devices updating (I assume since it is still on firmware 2.1.5 that it didn't try to update during sync?)
I think you can normally do a factory reset on the Mini by turning the device off, holding the reset button in (need to take the snap back off), and then turning the device on while continuing to hold the reset button in.