|
I spent some more time on the phone with Sony's level 2 technical support. Of course, they wanted to blame every other possible source for the problem. The guy insisted on having me boot into safe mode (I explained that wouldn't work as my network connectivity requires Network Magic...). When I refused to take the time to do things that I knew had nothing to do with the problem, he refused to help any more. He blamed Norton (we even manually inserted "allow" instructions for Sony's IP, but it still wouldn't work), he blamed my firewall, he blamed everything but his own program and refused to acknowledge that anyone else had raised this issue. I've uninstalled 2.2, gone back to 2.0 and it (more or less) works correctly. For the time being, I've given up because I just don't have the time, energy, or inclination. I can buy books with 2.0 and Calibre is much better software, anyway.
|