babyd - thanks for the clear stage by stage explanation.
It helped.
"jeff" did eventually appear and low and behold I was able to delete it.
To be honest I'm still not sure why it didn't appear many times before but with all your help here, I eventually managed to get it.
MUCH appreciated. This stupid fool can't thank you all enough.
I still have loads of questions but this is not the section for them.
Cheers for taking the time to respond to this muppet.