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Old 07-10-2013, 05:41 AM   #1
jmilica
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Posts: 335
Karma: 1545924
Join Date: Apr 2012
Location: India
Device: Kindle KB, Kindle PW
Unhappy Can anybody help me solve problem with ADE?

I have no idea where to post this question about not being able to open epub book I bought from Google Play store in my ADE, so please move to appropriate forum.

Problem: I have ADE 2.0 running on Mac. I bought yesterday two books from Google Play.
I got .acsm files, tried to open the books and got the following error "Error getting License. License Server Communication Problem:
E_LIC_LICENSE_SIGN_ERROR".
When I tried again to open same .acsm files I then got the error "Error getting License. License Server Communication Problem:E_ADEPT_INTERNAL".

I am getting these errors only for the last two books bought. All other books I bought from Google Play download normally, as well books I bought from Kobo. Also, I downloaded yesterday, after getting errors, never before rented book from Overdrive, it also downloaded and opened normally.

Following explanation from Adobe here http://helpx.adobe.com/digital-editi...-download.html I then de-authorized my ADE, deleted activation.dat file and re-authorized ADE.
However, the same error for only last two purchases remains, while all other books open normally.
I wrote to Google Play but they sent two canned responses and are obviously not reading my mails. I know I can get refund from the store, but I really want the books and Google Play price was the best I got. Plus, I now am not sure if I don't solve this issue, that I will ever again be able to buy from Google.

In the meantime, I managed to download both the books to Play Books app on iphone. But I don't know how to import them to ADE. I simply cannot read on my iphone, I need them for my Kindle

Does anybody have any advice on what I can do? Apart from not using Google 's store?

Last edited by jmilica; 07-10-2013 at 07:35 AM. Reason: add info
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