Thread: Broken glas or controller issue ?
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Old 09-19-2008, 09:25 PM   #3
delphidb96
Wizard
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Posts: 2,999
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Join Date: Jan 2007
Location: Citrus Heights, California
Device: TWO Kindle 2s, one each Bookeen Cybook Gen3, Sony PRS-500, Axim X51V
Quote:
Originally Posted by rixte View Post
Judging by the corner, I'd say it really looks like broken substrate to me.
You're right. And he needs to email Bookeen's support department at support@bookeen.com and ask them for a Return Merchandise Authorization number (RMA), explaining that his screen is broken. And he needs to know that the repair will run about 125 Euros (and they'll notify him where and how to pay) plus shipping back to him.

Derek
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