Quote:
Originally Posted by tompe
How do you prove that you did not break it? It is also a negative.
An alternative is to show that the customer broke it. The point is that when this change was made in the laws (regulations) it was to make it better for consumers. Before the rule was that the consumer had to show that it was a design fault.
Of course in most cases it is not possible for the seller to show that it is not a design fault that caused the problem so the he has to replace the item. And that is the intended consequence of the law.
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I can understand saying the user broke it if there is other signs of damage like it was dropped. But if the unit looks good without visible damage other then the screen, how can Bookeen say that it didn't just break? The thing is, it's not going to be good business if people find out the screen can just break and when it does, it's not covered under warranty. You'll find people who have a broken screen ending up getting a different reader and/or telling others to stay away.
Given what I know, I'd wait to see what it is Sony has to say on October 2nd and if I decided I still wanted a device that supports DRM Mobipocket, I'd get a V3 once they have the firmware update out for it.
Known problems... Gen3 has a mysteriously breaking screen.Amazon has no repair facility for fixing the Kindle when it's not a warranty repair. That's not to say the Kindle is fragile. It's just that if your warranty is past, Amazon does not have a repair facility. Sony doesn't have cross country warranties. So if you buy a 505 in the USA and take it to the UK, and it breaks under warranty, you cannot get it fixed in the UK. The US 505 has to be fixed in the US just as a UK 505 has to be fixed in the UK. If it is out of warranty, it doesn't matter.