Thread: Aura HD Is Kobo filtering non NA IPs?
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Old 06-28-2013, 10:05 PM   #31
potatohead
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Join Date: Jun 2013
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Quote:
Originally Posted by kukafei View Post
It seems to be deliberate, according to the reply I got from Customer Service:

Response Via Email (Keith O) 06/28/2013 11:31 AM
Hello Carey

Thank you for Contacting Kobo Tier 2 Direct Orders.

I am sorry to hear that you are experiencing an issue when attempting to make a purchase of the Kobo Glo.

As you are in China trying to make a purchase to the U.S.A the ordering system is rejecting it.

The only solution I can think of is that a friend or family member places an order for you and they the post it on to you once received.

Hope this helps your situation.

I am now closing this ticket if by chance you have any further queries or concerns, please reply back to this email and it will reopen the ticket.

Sincerely,

The Kobo Team
This is however not all to the issue, US folks ordering from US are also getting card authorization errors, regretfully.
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