Quote:
Originally Posted by library addict
When I first heard back they asked what I'd like and I requested they fix the book. Just got an email stating they would try to do so, but since they couldn't guanrantee it would be fixed soon they are issuing me a credit.
Even though it can still take a few days to hear back, I am finding Kobo's customer service of late to be much improved than from a few years ago and again from when Rakuten first took over.
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That is good news!
I haven't had any problems as of late. Thank goodness!