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I would second the trying of another reader. The pandigital was kind of limited to start with. I had a couple for a few months, good unit but on the border of underpowered.
There were some forums that dealt with it - if you google for pandigital forum you might find them.
There were some updates that made them a little more to the liking of many.
There was always a battery discharging problem with them. If you run into that get a task killer and kill everything each time you shut it off and it works fairly nicely. Some also had a problem of the unit turning on for no apparent reason which may have been part of the discharge problems as well :-)
My grandkids still use our old ones - they were nice units.
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