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I had to CALL three times to get B&N to fix my account. The transfer would start, a few books would import, and then one of the books would error and it stalled again.
I also have issues with two books not being the ones I bought, and also, 11 of them have ePub errors that Calibre can't fix, so they are unreadable. I also have the original .pdb files, so I haven't lost anything.
Sadly, you have to call constantly to get anyone to work on your account. email gets no help on this project.
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