Thread: Free/Bargain Romances in June 2013
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Old 06-27-2013, 12:47 AM   #760
Blossom
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Quote:
Originally Posted by bgalbrecht View Post
My recent Kobo CS experience was that I accidentally bought the PDF version of an ebook when I meant to buy the epub version (the stupid final checkout page doesn't list the format, just the page before it) with a 55% coupon during the last contest, and I contacted CS to see what I could do to switch formats (the prices were different). They said that they would refund my purchase with a store credit (fair enough), and give me a new coupon. They forgot to give me the coupon, and when I sent a follow-up email to CS, they gave me at 90% off coupon!
Sometimes you get a good support. I have a few times. Sometimes you wait months for a issue to be resolve. It's a roll of the dice.
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