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I had more or less the same thing happen, got the card authorization error, tried again a couple more times, never got an order confirmation from Kobo, but in fact the charges showed up on the card.
I called Kobo, they did not have record of the orders. I called my credit card company, they *did* have a record, but told me that when sites sometimes malfunction, the charges quickly fall off, and sure enough, they were gone in a week.
I then ordered again, problems with both IE and Firefox, finally managed to get an order to go through with Chrome. They most definitely have website issues! I did send them a screenshot of the card authorization error, but I doubt if they are doing anything much about the website.
Most recently, I was having trouble downloading the most recent version of their desktop software. Just kept getting messages that the download did not complete. I finally managed it from my Android media player, of all things!
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