Quote:
Originally Posted by selina4books
You're not alone. I tried to order a Kobo Glo last week (June 15) and it told me there was a "problem" with my credit card authorization. I knew there wasn't anything wrong with the card so I figured I made a typo on the # and tried again. Same thing. I was using Safari on my iPad.
Long story short I ended up with three pending charges on the card....but not one email from Kobo acknowledging the order. Called the credit card company and they said there was no problem with the card (which i knew) and the charges would fall off (they also said to call Kobo and have them rescind the charges but what good would that do? They never sent an email so they never "got" the orders.) I ended up using Firefox on my laptop and a different card, it went through, and 7 days later the 22nd I've got a Glo. The pending charges were gone Friday the 21st.
I also had trouble ordering from the iPad when I ordered my Aura but not that much! It just never went past the submit order page. Also had to order that from my laptop.
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I used both IPad "safari" and Windows PC Google "Chrome". I know sometimes they try and blame on it the browser used, but that is total BS. There are obvious big problems with their website when it comes to processing orders. I'm waiting to hear back from Kobo via email on what their "investigation"
will uncover. I can tell them what their investigation will reveal...that their company charges customers incorrectly, doesn't send confirmation emails after a charge is made on customers credit card, and finally has no record of a purchase/transaction being made
