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Yes, mine was also really strange. Placed an order — no confirmation, no error — just a charge. Kobo can't find any record, but CS rep escalated the case and asked that I refrain from placing another order. The next day tier 2 support found my order, which then sat for a week without anything else happening. Had to call again, then finally it was shipped. So unfortunately your experience seems to indicate they're still having problems.
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