Thread: Help please! New Kobo Mini - problem?
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Old 06-23-2013, 10:17 AM   #2
paola
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Posts: 2,840
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Join Date: Oct 2010
Location: UK
Device: Pocketbook Pro 903, (beloved Pocketbook 360 RIP), Kobo Mini, Kobo Aura
Quote:
Originally Posted by pufff View Post
Bought a Kobo Mini from Argos this afternoon. Charged it for a while and transferred a couple of book to it. Battery indicator says 100%. When I unplugged it, it froze. Holding the slider did nothing. I plugged it back in and it reset and my 2 books have now gone!
Why did it freeze? Does a reset lose the books? Feel like taking it back to the shop right now!
did you do a factory reset? If so, yes it is quite normal for sideloaded books to be erased, as well as everything else (bookmarks etc), as the device is reset to factory status. You will probably have to do a sync to get the latest firmware version.

When unplugging, did you do so safely (i.e. "eject device")? This is quite important to avoid trouble.
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