Thread: Current Audiobook Specials
View Single Post
Old 06-21-2013, 11:55 PM   #434
daffy4u
I'm Super Kindle-icious
daffy4u ought to be getting tired of karma fortunes by now.daffy4u ought to be getting tired of karma fortunes by now.daffy4u ought to be getting tired of karma fortunes by now.daffy4u ought to be getting tired of karma fortunes by now.daffy4u ought to be getting tired of karma fortunes by now.daffy4u ought to be getting tired of karma fortunes by now.daffy4u ought to be getting tired of karma fortunes by now.daffy4u ought to be getting tired of karma fortunes by now.daffy4u ought to be getting tired of karma fortunes by now.daffy4u ought to be getting tired of karma fortunes by now.daffy4u ought to be getting tired of karma fortunes by now.
 
daffy4u's Avatar
 
Posts: 6,734
Karma: 2434103
Join Date: Apr 2008
Location: Long Drive, Calinadia Candafornia
Device: KDXG, KT, Oasis
Quote:
Originally Posted by daffy4u View Post
Update!

I emailed Audible about my inability to use the link and I got a phone call from them. After trying both Chrome and IE, I am unable to see the sale banner when I sign in. They promised me that my being a legacy Premium Listener had nothing to do with whatever the problem is. They were kind enough to issue me an additional credit (now I have 3 instead of 2) and because I can't see the banner or link to the sale books, I am not tied to the 200 books being used as part of the sale!

I retract the bad comments I made about Audible trying to get rid of legacy memberships. There really does seem to be some kind of glitch.

I am now going shopping!
Well, I started jumping through hoops trying to get in on the current sale... again. This time the results are not positive. I'm now told that I am not able to participate "specifically" because I am a legacy member.

Quote:
Thank you very much for contacting Audible.

I understand you are unable to take advantage of the BOGO promotion. I'll be glad to help you with that.

After checking on your account and the terms and conditions for this promotion, I found that right now the account has a PremiumListener plan and the promotion doesn't apply for this kind of membership since this is a very old plan.

I submitted this issue to our Promotions team, they will check on this and as soon as they have a resolution for you they will send you an email to let you know.

I understand you received an email to take advantage of this and it could be disappointed for you to know this. I really sorry for any inconvenience this might cause you, for this I issued 1 more credit to your account so you can purchase of any other audiobook.

I hope this helps. Please let me know how you feel about the service I provided by answering the question below. Your feedback is very much appreciated.

If you need assistance about any other topic, feel free to contact us either by replying to this email or by calling us at 1-888-283-5051. Thanks again for contacting Audible and all the best for the coming weekend.
I've responded that this is not good customer service for a longtime member. I'm keeping my membership but I'll be buying fewer books and getting more from the library (I'm currently listening to the latest David Sedaris via the library).
daffy4u is offline   Reply With Quote