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Old 06-21-2013, 09:38 PM   #2
meeera
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Posts: 5,823
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Join Date: Dec 2011
Location: Australia
Device: Kobo Libra 2, iPadMini4, iPad4, MBP; support other Kobo/Kindles
Quote:
Originally Posted by VelvetElvis View Post
Has anyone fatally bricked their Glo during an update?

Updating the GF's Glo. Battery was 50%-60%. It's stuck on "Restarting".
Tried a paperclip reset. Nothing. Then the hold-the-light switch & power button trick with no luck. USB won't see it either. The only activity I see is doing the paperclip prod, where the LED goes green for a second, then flashes blue a few times.

Called support 2 days ago, and the agent escalated it to level 2, but I haven't heard anything back.

Anyone have any other tricks I could try? I'd hate to think I'm looking forward to yet another replacement.
Charge fully (poss with a different USB cable), power off (regardless of what you see on the screen), then hold the light switch while paperclipping? Then repeat, in case your power off was actually a power on.
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