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Old 06-21-2013, 03:27 PM   #1
VelvetElvis
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VelvetElvis can self-interpret dreams as they happen.VelvetElvis can self-interpret dreams as they happen.VelvetElvis can self-interpret dreams as they happen.VelvetElvis can self-interpret dreams as they happen.VelvetElvis can self-interpret dreams as they happen.VelvetElvis can self-interpret dreams as they happen.VelvetElvis can self-interpret dreams as they happen.VelvetElvis can self-interpret dreams as they happen.VelvetElvis can self-interpret dreams as they happen.VelvetElvis can self-interpret dreams as they happen.VelvetElvis can self-interpret dreams as they happen.
 
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Posts: 259
Karma: 20028
Join Date: Jan 2011
Location: Canada
Device: Fire HD8, Asus, Sony (T1, PRS-300), Kobo (Glo, Touch, Wireless)
Failed update bricked Glo

Has anyone fatally bricked their Glo during an update?

Updating the GF's Glo. Battery was 50%-60%. It's stuck on "Restarting".
Tried a paperclip reset. Nothing. Then the hold-the-light switch & power button trick with no luck. USB won't see it either. The only activity I see is doing the paperclip prod, where the LED goes green for a second, then flashes blue a few times.

Called support 2 days ago, and the agent escalated it to level 2, but I haven't heard anything back.

Anyone have any other tricks I could try? I'd hate to think I'm looking forward to yet another replacement.

Update - June 27/13

Kobo support has shipped us a replacement unit, after all suggested methods of reviving the device failed.

Last edited by VelvetElvis; 06-27-2013 at 01:34 PM. Reason: Update - June 27/13
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