Quote:
Originally Posted by tompe
But that something is hard to do is no excuse for not replacing faulty units. And as somebody pointed out, companies usually have insurances for these kind of things.
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I have to agree with tompe. Sure, some customers lie. But I don't think that taking the customer being dishonest as the default position is a proper (or smart, in the long term) way to run a business.
As I've said before, I really enjoy my Cybook -- and appreciate the difficulties of being a small company. I've been there myself. However, my next reader will almost certainly not be a Cybook, based upon what I've seen of their service and support.