My Kobo Glo became unresponsive after around 3 months of use. When I connected it to my PC, the screen changed but some lines also appeared. According to Kobo these were caused by physical damage. This was their response when I argued that there hadn't been any physical damage:
'In the middle of the screen you can see a sections where a lines is running between the 2 sets of lines that are going horizontally and vertically across your screen. Manufacturers damages results in ONLY straight lines going horizontally and vertically across you eReader screen.'
http://i.imgur.com/FBMcU3M.jpg
(a picture of the device screen)
I have a Kindle Paperwhite now and don't feel like bothering with Kobo any more, but could anyone please explain to me what they even mean by 'the 2 sets of lines'. Do they mean diagonal lines? Because I don't see any of those.
