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Old 06-18-2013, 11:32 AM   #3
DNSB
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Posts: 46,845
Karma: 169712582
Join Date: Jul 2010
Location: Vancouver
Device: Kobo Sage, Libra Colour, Lenovo M8 FHD, Paperwhite 4, Tolino epos
Quote:
Originally Posted by p_a_smith View Post
I bought a book last night and when I synced via wifi the latest software update was downloaded and asked me if I wanted to install. I did and watched as it began the update and then the screen went blank (black with only a ghost outline of the update text).

I have tried to reboot (blue light and then nothing), tried the pinhole, tried to do a factory reset (pinhole plus slider), tried plugging it into my computer (light turns green but I can't see the kobo as a drive), tried charging the kobo with a wall charger (light turns green and no difference no matter how long I leave it.)

Anyone have any suggestions?
Going by the KT listed under your devices, I'd guess you have a Kobo Touch. The factory reset for the Touch can be done in a couple of ways.

Hold the power slider in the off position for 15 seconds. Release the power slider, hold the home button and slide the power slider to turn the unit on. After the LED comes on, hold the home button until the LED starts discoing (flashing rapidly). The screen should let you know a reset is in progress.

Alternative is hold the power slider in off position for 15 seconds. Release the power slider. Press and hold the home button. While doing this, use a paper clip to press the reset button. Once the LED comes on, hold the home button until the LED starts discoing.

Good luck!
David
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