Quote:
Originally Posted by HarryT
That's the whole core of the problem, Jon. If you've ever worked in a user support role, as I have, you'll know that a very significant proportion of users think nothing of lying if they feel that they'll get further by doing so. How do you separate the liers from the minority of users who perhaps genuinely have got a "spontaneous" breakage?
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But that something is hard to do is no excuse for not replacing faulty units. And as somebody pointed out, companies usually have insurances for these kind of things.