Misinformation is being spread in both directions. I can't help but wonder how many of those outraged gamers download their games through services that do not support resale. From what I've read, this policy exists because Microsoft wants to treat every game as downloadable. The only difference is that you're sometimes "downloading" the game from a disk instead of the Internet.

No. I'm not employed by Microsoft. I don't have a particular love of their products either. On the other hand, I've been hanging around Microsoft bashers for long enough to realize that they will believe and repeat anything negative that they hear.