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if I had a reader who's screen just broke on me, I'd be all over the company who made it and I would want it replaced under warranty. I would not take the excuse that I did it when I didn't. Since we know for a fact that some Gen3 screens do break without excess stress or abuse, why cannot Bookeen acknowledge this to be true as well? The only problem would be to distinguish a geb3 with a suddenly broken screen from a screen the user broke but claims otherwise.
I do think Bookeen should try to get Netronix to fix the design and use metal instead of plastic (like Sony does). And maybe these breaking screens would stop.
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