Quote:
Originally Posted by mXb
We are talking 2 brand new ereaders straight out of the box, each with it's own USB cable.
As for a bad port, I have no reason to think it has a problem as it is the main one I use for plugging other stuff in and when I plugged in each of the 2 ereaders they both said "connected and charging". Unfortunately straight out of the box there is no battery icon so no way of knowing it's charge.
I did change to another port at Kobo's request but there was no difference
I tried many pinhole resets and as regards the factory reset, I followed Kobo's advice (online chat), held in the home button and slide the power button until the led's flash and the screen changes. Unfortunately the screen didn't change and only sometimes did any led's light up.
I then left them on charge for more than 4 hours but to no avail.
Common sense told me to charge them first for 4 hours but in Kobo's instruction leaflet charging is step 4, steps 1 - 3 are setting up via Kobo Desktop ?
I have re-ordered the Mini so I want to know if I did something wrong, and if so what is the correct method of setting it up ???
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I doubt you did anything wrong, bit of a coincidence to have two like that, but these things have happened to other people more than once. (One person got 3 or 4 bad kindles in a row IIRC)
I set both my Mini and Aura up without charging, so I doubt that is it.
Better luck with the next one.
Helen