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My only questions might be how long did you wait in both cases, and what did you do?
If it makes you feel any better, I had a similar problem updating my Touch the other night and had to hold the power switch for ten seconds, then hold the paperclip reset and menu buttons in and power up to get a factory reset/restore back to the original firmware and update all over again. It happens. My Glo got the same update and installed it without a hitch. Go figure...
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