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mXb · 06-12-2013, 07:13 PM

...so I bought a new Touch to replace my 18 month old Touch on which the Touch screen suddenly failed a few weeks ago. As they are on discount I also bought a Mini.

At the end of the setup & synch via Kobo Desktop the screen on the Mini went blank and nothing I did made any difference.

I took it back to the store and ordered another.

I then tried setting up the new Touch and again at the end of this there was a problem. The screen went to "Restarting" and stopped there.

Again nothing I could do would change this.

I contacted Kobo but their suggestions, pinhole reset, factory reset, made no difference !!

I put it on recharge for over 5 hours, still no change.

Am I extremely unlucky with 2 bad Kobo's or did I do something wrong ?

I have to say that I followed the procedure as laid out in Kobo's instruction leaflet.

06-12-2013, 07:13 PM	#1
mXb Addict Posts: 304 Karma: 1129952 Join Date: Apr 2012 Location: UK here & there Device: Ex-Kobo Touch-Nook Simple Touch-Kobo Mini-Retina Mini	New Touch & Mini problems !!! ...so I bought a new Touch to replace my 18 month old Touch on which the Touch screen suddenly failed a few weeks ago. As they are on discount I also bought a Mini. At the end of the setup & synch via Kobo Desktop the screen on the Mini went blank and nothing I did made any difference. I took it back to the store and ordered another. I then tried setting up the new Touch and again at the end of this there was a problem. The screen went to "Restarting" and stopped there. Again nothing I could do would change this. I contacted Kobo but their suggestions, pinhole reset, factory reset, made no difference !! I put it on recharge for over 5 hours, still no change. Am I extremely unlucky with 2 bad Kobo's or did I do something wrong ? I have to say that I followed the procedure as laid out in Kobo's instruction leaflet.