Quote:
Originally Posted by mbovenka
Well, the Aura at least is supposed to be a 'limited edition E-reader for serious readers', or something like that.
If we here at MR aren't the target audience, then who is?  |
An average user doesn't contact the company, posts on the internet, fora or blogs.
An average user simply stops using the product if it doesn't meet up to its expectations regardless if it is (relatively) easy to fix (e.g. by a firmware update) or not (e.g. hardware limitations/constrains).
And probably also tell their friends about their product experience ("don't by product X of company Y".)
But never contact the company to inform is their negative user experience can be solved.