Quote:
Originally Posted by TechniSol
If you're unhappy and they're willing to replace it, go for it. OTOH, people have reported having to make multiple exchanges to get one they find acceptable in some cases, so be prepared for it, if need be.
Personally, a screen defect would drive me nuts, and as a consumer paying as much as anyone else, why should I have to endure so a company can try to increase it's production yield? They should either fix damaged units or offer them at a discount to those who won't be bothered. Better yet, improve the construction process.
Back in the day LCD manufacturers tried to pass off displays with varying numbers of stuck pixels or even cluster sizes to increase yields rather than fix manufacturing processes. That always struck me as an upside down way of reacting to a problem with far more concern for profit than quality.
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First off I stand corrected and better understand what the problem is - not a stuck pixel but a "bright spec" that seems consistent with what everyone is saying is a defect in the light layer.
After I noticed the first one a while later I found another one that is right in the reading area and is very distracting now that my brain knows it's there. Luckily I had ordered from Powell books and their customer service is excellent. Another Glo is on the way and should be here any day. I really love my Glo but as you point out, there is no reason to just accept one with any screen defects.
Crossing my fingers that the new one is better!
Thanks