Quote:
Originally Posted by jknighton
Hi, I ordered an Onyx Boox M92 from ereader-store.de and paid $34 dollars for shipping at the time of purchase. This already seemed a bit high to me, as I've handled international UPS shipping before.
Then, at the time of accepting the package, I was charged an additional $21.72 by UPS in undisclosed brokerage fees.
What gives? Did others have this same experience with Booxtor and ereader-store.de? I otherwise had a positive experience, but $55 in shipping for a 1 kilogram package is absurd, especially when 40% of it was unexpected to me until the package showed up at my door.
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As I already replied, when you buy goods abroad of your country, depending on goods price (or origin) you most likely have to pay import taxes (UPS collects it for local customs /taxation office and calls it brokerage fees). We cannot even estimate the amount of those fees. It depends on goods price, origin, import rules of country of destination (even states and provinces have different rules). We assume customers know those rules, when they place their orders abroad of their countries.
Why did we decide to offer just UPS shipping to oversea?
1. It is EXPRESS delivery which usually costs a couple of hundred EUR, but we could bargain very good conditions. It costs now almost as high as usual postal fees. But customers have their ordered goods within of a couple of days.
2. Former shipping with DHL - packages were always handled by local postal services and very often the quality of the service was just bad (we got quite often complains about damaged packages). Packages to USA, Australia or Canada have been delayed for weeks for customs clearance. Users had anyway to pay those import taxes, but quite inconveniently to customs directly.
The UPS brokerage fees are defenitely not a con or additional shipping fees - just your import taxes, collected by UPS on behalf of the government.. . Our EU customers have to pay German taxes VAT (19%), but for customers from abroad of EU we don't charge German taxes. There is however no guarantee, that you don't have to pay import taxes at all, when your country has rules and thresholds for import of goods. In Germany e.g. we have to pay at least 19% import taxes for every imported goods, when its price is higher than 22 EUR.