Quote:
Originally Posted by jinibiza
Having experienced a broken screen after 3 days of careful use, I do firmly believe that the Cybook is not really yet suitable for purpose. It's a great reader, and I immediately bought another after being refunded by Pixmania, but I am treating it like a moth with leprosy. It is probably 10 - 20 times more delicate than "normal" electronic devices such as laptop PCs, MP3 players, cameras and mobile phones. It should be just as rugged as any of these in my opinion. Only buy one of these if you are confident you will never fall asleep while using it and let it drop to the floor, and take great care at all other times.
I strongly believe that Bookeen should replace broken screens FOC unless there is evidence of substantial damage to the case. If the numbers are so large that this creates a profits problem for Bookeen, then they should stop selling until they have re-designed the product to withstand normal wear and tear. I think if anyone actually challenged Bookeen in court, Bookeen would lose. There is no warning on their site or in the manual about how fragile these things are. I believe that if you are aware of the fragility of these devices, and you take the necessary care, they will give a decent lifetime's service. That's what I'm banking on.
John
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But Bookeen *can't* fix broken screens FoC because Netronix *won't*. (And Bookeen either has to *buy* the replacement screens from Netronix at about $150-per-screen/controller package or send the broken devices *to* Netronix to have Netronix fix them. ) Bookeen simply cannot afford to fix them FoC - to do so for even 15% of the sold units would put Bookeen into negative revenue.
Derek